{"id":674,"date":"2026-02-20T12:14:19","date_gmt":"2026-02-20T12:14:19","guid":{"rendered":"https:\/\/azandgreenprivateretreat.co.za\/?page_id=674"},"modified":"2026-05-28T12:36:43","modified_gmt":"2026-05-28T12:36:43","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/azandgreenprivateretreat.co.za\/index.php\/terms-conditions\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"674\" class=\"elementor elementor-674\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bfe7bb e-flex e-con-boxed e-con e-parent\" data-id=\"4bfe7bb\" data-element_type=\"container\" data-e-type=\"container\" 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class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5597edb elementor-widget elementor-widget-image\" data-id=\"5597edb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"377\" height=\"113\" src=\"https:\/\/azandgreenprivateretreat.co.za\/wp-content\/uploads\/2026\/02\/AZ-GREEN-LOGO-WITH-BACK-BROUND-1.pdf-2.png\" class=\"attachment-large size-large wp-image-463\" alt=\"\" srcset=\"https:\/\/azandgreenprivateretreat.co.za\/wp-content\/uploads\/2026\/02\/AZ-GREEN-LOGO-WITH-BACK-BROUND-1.pdf-2.png 377w, https:\/\/azandgreenprivateretreat.co.za\/wp-content\/uploads\/2026\/02\/AZ-GREEN-LOGO-WITH-BACK-BROUND-1.pdf-2-300x90.png 300w\" sizes=\"(max-width: 377px) 100vw, 377px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e94166 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"4e94166\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f443e9 elementor-invisible\" data-id=\"9f443e9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-06aa52b elementor-widget elementor-widget-heading\" data-id=\"06aa52b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0f8ca6 elementor-widget elementor-widget-text-editor\" data-id=\"f0f8ca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-2f5ba608-ed15-4f94-99aa-9c8079973a76\"><div class=\"ql-block\" data-block-id=\"block-4d4273e3-c561-4587-9fb7-c85a9bb6554b\"><div class=\"ql-block\" data-block-id=\"block-97987653-f1c2-47c3-986e-76bd17a28514\"><strong>AZ&amp;GREEN<\/strong><\/div><div class=\"ql-block\" data-block-id=\"block-0c66a562-12dc-45e5-b4b2-419dc0f84eae\">Johannesburg, South Africa<\/div><div class=\"ql-block\" data-block-id=\"block-fffe4b52-32ff-4b14-8919-b2446e231462\"><strong>Effective Date:<\/strong> 20 Feb 2026<\/div><h2 class=\"ql-heading\" data-block-id=\"block-510ee3af-b38c-4a7b-8220-15a6a832249d\" data-collapse-state=\"expanded\">1. Introduction<\/h2><div class=\"ql-block\" data-block-id=\"block-45094839-71f7-4261-acea-17297e6a94ca\">These Terms and Conditions govern the use of the AZ&amp;GREEN website and the reservation of accommodation at AZ&amp;GREEN, located at 33, 3rd Avenue, Illovo, Johannesburg, South Africa.<\/div><div class=\"ql-block\" data-block-id=\"block-eb11922f-0fb1-4560-b2a8-443d73edead0\">By accessing this website or making a booking, you agree to be bound by these Terms and Conditions.<\/div><h2 class=\"ql-heading\" data-block-id=\"block-13bcb346-a06e-4800-93fb-a054a0a6fe69\" data-collapse-state=\"expanded\">2. Accommodation and Bookings<\/h2><h3 class=\"ql-heading\" data-block-id=\"block-e59eb44d-48ed-4a20-ab21-82c934b454fd\" data-collapse-state=\"expanded\">2.1 Booking Platform<\/h3><div class=\"ql-block\" data-block-id=\"block-b4c0518f-0d31-44dd-8482-1098567e916d\">Reservations may be made:<\/div><ul><li>Through the <a class=\"ql-link\" href=\"http:\/\/booking.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Booking.com<\/a> widget available on this website<\/li><li>Via direct enquiry through our contact details<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-0a5d825e-f8ce-4bc6-ac9b-aba040e9bf50\">Bookings made through <a class=\"ql-link\" href=\"http:\/\/booking.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Booking.com<\/a> are subject to <a class=\"ql-link\" href=\"http:\/\/booking.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Booking.com<\/a>\u2019s own terms, cancellation policies, and payment conditions.<\/div><div class=\"ql-block\" data-block-id=\"block-11dc2f29-738c-45df-80d7-91684b32dfd4\">AZ&amp;GREEN is not responsible for the policies, payment processing, or systems operated by <a class=\"ql-link\" href=\"http:\/\/booking.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Booking.com<\/a>.<\/div><h3 class=\"ql-heading\" data-block-id=\"block-cdde0ac0-275e-4825-aab8-cea12443661d\" data-collapse-state=\"expanded\">2.2 Confirmation of Booking<\/h3><div class=\"ql-block\" data-block-id=\"block-4a8800b7-87b2-4100-8487-c19b9844ff39\">A reservation is confirmed only once:<\/div><ul><li>Availability is verified<\/li><li>Required details are received<\/li><li>Confirmation is issued<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-82a5bf31-c5bd-4d30-b9e9-5d1eb0c67076\">AZ&amp;GREEN reserves the right to decline a reservation at its discretion.<\/div><h2 class=\"ql-heading\" data-block-id=\"block-552f298c-ee75-4a7a-8b59-6e5d7ece5c6f\" data-collapse-state=\"expanded\">3. Rates and Payment<\/h2><div class=\"ql-block\" data-block-id=\"block-3000ee98-7f03-401a-ab06-267df06cd29a\">All rates:<\/div><ul><li>Are quoted in South African Rand (ZAR)<\/li><li>Include applicable taxes unless otherwise stated<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-bfea23ce-3688-4510-a00e-2479d5854d3e\">Payment terms are determined by the booking channel used.<\/div><div class=\"ql-block\" data-block-id=\"block-6b1a8f5d-c6e7-4ff3-b3be-89169d517973\">If booking through <a class=\"ql-link\" href=\"http:\/\/booking.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Booking.com<\/a>, their payment terms apply.<\/div><div class=\"ql-block\" data-block-id=\"block-401329b8-16be-46ff-97d1-c363e9e71767\">If booking directly, payment instructions will be provided in writing.<\/div><h2 class=\"ql-heading\" data-block-id=\"block-9a0859bb-96ae-45b6-84bd-dbd69fb9af3f\" data-collapse-state=\"expanded\">4. Cancellations and Refunds<\/h2><div class=\"ql-block\" data-block-id=\"block-81e73ba2-6622-4818-8216-7650a7348f9f\">Cancellation policies depend on the booking channel and rate selected.<\/div><div class=\"ql-block\" data-block-id=\"block-62d04752-87db-4a74-95b1-1ff7f9a4cd9b\">For bookings made via <a class=\"ql-link\" href=\"http:\/\/booking.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Booking.com<\/a>:<\/div><ul><li>Cancellation terms are governed by <a class=\"ql-link\" href=\"http:\/\/booking.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Booking.com<\/a>\u2019s policy at the time of booking.<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-6b847049-ed4d-4531-a247-876d827a24e5\">For direct bookings:<\/div><ul><li>Cancellation terms will be specified at the time of confirmation.<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-b3ae86c8-c61c-46e5-9e91-3cb196e70d9c\">Failure to arrive without cancellation may result in forfeiture of the booking amount.<\/div><h2 class=\"ql-heading\" data-block-id=\"block-0ec28745-b264-4b8c-827e-0dbf5e59ecb2\" data-collapse-state=\"expanded\">5. Check-In and Check-Out<\/h2><div class=\"ql-block\" data-block-id=\"block-90efd0b4-7ca7-4cd8-995c-86eafc4fa970\">Standard check-in and check-out times will be communicated upon confirmation.<\/div><div class=\"ql-block\" data-block-id=\"block-a764fb69-9232-46c6-86d6-ebcc3a2f8524\">Early check-in or late check-out may be granted at management discretion and may incur additional charges.<\/div><div class=\"ql-block\" data-block-id=\"block-20e9f629-a44f-481c-b27f-022bd4e76b65\">Guests may be required to present valid identification upon arrival.<\/div><h2 class=\"ql-heading\" data-block-id=\"block-54537441-ade9-479d-8255-293f60f3edaf\" data-collapse-state=\"expanded\">6. Guest Conduct<\/h2><div class=\"ql-block\" data-block-id=\"block-19ca43aa-c7ab-486c-b374-e1220d42a229\">Guests agree to:<\/div><ul><li>Respect the property and its furnishings<\/li><li>Maintain reasonable noise levels<\/li><li>Respect other guests\u2019 privacy and comfort<\/li><li>Comply with South African laws<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-d7699011-ecbe-4fc9-bcc1-ff41686462b9\">AZ&amp;GREEN reserves the right to refuse accommodation or terminate a stay in cases of misconduct, unlawful activity, or behaviour that compromises safety or comfort.<\/div><div class=\"ql-block\" data-block-id=\"block-470b0ca2-e8d6-4016-9ddf-aad3a301cf5e\">No refund will be provided in such cases.<\/div><h2 class=\"ql-heading\" data-block-id=\"block-fbff08f0-b632-401b-8aca-967e384baafc\" data-collapse-state=\"expanded\">7. Liability<\/h2><div class=\"ql-block\" data-block-id=\"block-2a88bdba-f920-4d33-98d7-86afdc16aa89\">While AZ&amp;GREEN takes reasonable steps to ensure guest safety and comfort:<\/div><ul><li>Guests are responsible for their personal belongings<\/li><li>AZ&amp;GREEN shall not be liable for loss, theft, damage, injury, or indirect loss except where caused by proven negligence<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-53e61535-2e01-410e-9155-d3ce9165364a\">Use of the premises and facilities is at the guest\u2019s own risk.<\/div><h2 class=\"ql-heading\" data-block-id=\"block-659d3cbc-0a6a-4d79-a6af-b54e6c087fc1\" data-collapse-state=\"expanded\">8. Property Damage<\/h2><div class=\"ql-block\" data-block-id=\"block-ed102107-3189-4efa-ad0f-573d34db076e\">Guests may be held financially responsible for damage caused to:<\/div><ul><li>Rooms<\/li><li>Furnishings<\/li><li>Fixtures<\/li><li>Garden or communal areas<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-7fa2f5f3-7534-48a5-a105-8eeb6dd4d2a1\">AZ&amp;GREEN reserves the right to recover costs for repairs or replacement.<\/div><h2 class=\"ql-heading\" data-block-id=\"block-5d06bc0f-e139-4584-a96f-a9395677db6f\" data-collapse-state=\"expanded\">9. Privacy and Data Protection<\/h2><div class=\"ql-block\" data-block-id=\"block-a3416e94-df83-4389-9ba7-4118611756fa\">Personal information collected via this website or during booking is processed in accordance with:<\/div><ul><li>The Protection of Personal Information Act (POPIA)<\/li><li>The AZ&amp;GREEN Privacy Policy<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-daf25ddb-d21c-46c6-a92e-e81fecf4ae29\">By using this website or making a reservation, you consent to the processing of personal information as described in the Privacy Policy.<\/div><h2 class=\"ql-heading\" data-block-id=\"block-e9414d54-ddd2-42f4-b5ff-65d54731fe3d\" data-collapse-state=\"expanded\">10. Website Use<\/h2><div class=\"ql-block\" data-block-id=\"block-8ce2bf86-51aa-45e5-b2e2-a3849916b340\">All content on this website, including:<\/div><ul><li>Text<\/li><li>Images<\/li><li>Branding<\/li><li>Design elements<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-01d79e2b-980a-444e-a7a5-a32383bc5fb3\">is the property of AZ&amp;GREEN unless otherwise stated and may not be reproduced without written permission.<\/div><div class=\"ql-block\" data-block-id=\"block-e1d853bf-7ea3-4504-9165-b478e68af74c\">Website content is provided for informational purposes only. AZ&amp;GREEN reserves the right to amend website content without notice.<\/div><h2 class=\"ql-heading\" data-block-id=\"block-110c56a4-e508-4761-a69b-e7c54796ac22\" data-collapse-state=\"expanded\">11. Third-Party Links<\/h2><div class=\"ql-block\" data-block-id=\"block-e79d0d0c-9342-4258-a0a2-6d7a5bad6dd8\">This website may contain links to third-party platforms, including <a class=\"ql-link\" href=\"http:\/\/booking.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Booking.com<\/a>.<\/div><div class=\"ql-block\" data-block-id=\"block-2ddbed75-f495-4288-a5de-3a87f19722ab\">AZ&amp;GREEN is not responsible for:<\/div><ul><li>The content<\/li><li>Terms<\/li><li>Privacy practices<\/li><li>Technical operation<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-afbceb76-9548-48ac-b63f-32a835194062\">of third-party websites.<\/div><h2 class=\"ql-heading\" data-block-id=\"block-c0a3a56d-33e9-4091-ab05-ff5a0691fbd9\" data-collapse-state=\"expanded\">12. Force Majeure<\/h2><div class=\"ql-block\" data-block-id=\"block-ce3ec64a-51df-4168-a781-9bc70cae23b2\">AZ&amp;GREEN shall not be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:<\/div><ul><li>Natural disasters<\/li><li>Government restrictions<\/li><li>Power outages<\/li><li>Civil unrest<\/li><li>Public health emergencies<\/li><\/ul><h2 class=\"ql-heading\" data-block-id=\"block-698133ed-cb61-4e46-bf3c-c854f2804779\" data-collapse-state=\"expanded\">13. Governing Law<\/h2><div class=\"ql-block\" data-block-id=\"block-de49c412-efa4-4d87-8eb4-1f3c4f214e8b\">These Terms and Conditions are governed by the laws of the Republic of South Africa.<\/div><div class=\"ql-block\" data-block-id=\"block-945d240d-a655-4507-80f8-63282b787aa0\">Any disputes shall be subject to the jurisdiction of South African courts.<\/div><h2 class=\"ql-heading\" data-block-id=\"block-3b80cbaf-ec51-4bbd-a416-d7861d8010ea\" data-collapse-state=\"expanded\">14. Amendments<\/h2><div class=\"ql-block\" data-block-id=\"block-6378ec05-a450-4575-b572-f8f5b948a649\">AZ&amp;GREEN reserves the right to amend these <strong>Terms and Conditions<\/strong> at any time. Updated versions will be published on this website.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions AZ&amp;GREENJohannesburg, South AfricaEffective Date: 20 Feb 2026 1. Introduction These Terms and Conditions govern the use of the AZ&amp;GREEN website and the reservation of accommodation at AZ&amp;GREEN, located at 33, 3rd Avenue, Illovo, Johannesburg, South Africa.By accessing this website or making a booking, you agree to be bound by these Terms and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-674","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Conditions - AZ &amp; Green Private Retreat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/azandgreenprivateretreat.co.za\/index.php\/terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms &amp; Conditions - AZ &amp; Green Private Retreat\" \/>\n<meta property=\"og:description\" content=\"Terms and Conditions AZ&amp;GREENJohannesburg, South AfricaEffective Date: 20 Feb 2026 1. 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