Privacy Policy
AZ&GREEN
Johannesburg, South Africa
Effective Date: 20 Feb 2026
1. Introduction
AZ&GREEN (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make an enquiry, or interact with our booking systems.
By using our website, you consent to the practices described in this policy.
2. Responsible Party
AZ&GREEN
33, 3rd Avenue, Illovo
Johannesburg, South Africa
Email: info@azandgreen.co.za
Phone: +27 994 71 62
AZ&GREEN is the Responsible Party for the personal information collected via this website.
3. Information We Collect
We may collect the following personal information:
3.1 Information You Provide Voluntarily
When submitting an enquiry form or contacting us, we may collect:
- Full name
- Email address
- Phone number
- Booking preferences or special requests
- Any other information you choose to provide
3.2 Booking.com Widget
Our website includes a Booking.com booking widget.
When you use this widget:
- You are redirected to or interact directly with Booking.com.
- Any booking information submitted is processed by Booking.com in accordance with their own Privacy Policy.
- AZ&GREEN does not process or store your payment details via this website.
We encourage you to review Booking.com’s Privacy Policy when making a reservation.
3.3 Automatic Data Collection
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time and date of visit
This data is collected through cookies or analytics tools and is used for performance and security purposes.
4. Purpose of Processing Personal Information
We process personal information for the following purposes:
- To respond to enquiries
- To manage booking requests
- To communicate regarding reservations
- To improve website functionality
- To maintain security and prevent fraud
- To comply with legal obligations
We do not sell, rent, or trade your personal information.
5. Legal Basis for Processing (POPIA Compliance)
We process personal information based on:
- Your consent
- Contractual necessity (to fulfil booking requests)
- Legal obligations
- Legitimate business interests
6. Sharing of Personal Information
We may share personal information with:
- Booking.com (for reservations made via their platform)
- Website hosting providers
- IT and security service providers
- Legal authorities where required by law
All third-party service providers are required to protect your information.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal and regulatory requirements
- Maintain appropriate business records
8. Security Safeguards
AZ&GREEN implements appropriate technical and organisational security measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While we take reasonable steps to protect your information, no online transmission can be guaranteed to be completely secure.
9. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (where legally permissible)
- Object to processing
- Withdraw consent at any time
Requests may be submitted to:
10. Cookies
Our website may use cookies to:
- Improve user experience
- Analyse website traffic
- Enhance functionality
You may disable cookies in your browser settings. Disabling cookies may affect certain website features.
11. Third-Party Links
Our website may contain links to third-party websites, including Booking.com. We are not responsible for the privacy practices of external websites.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
13. Complaints
If you believe that your personal information has been processed unlawfully, you may contact:
Information Regulator (South Africa)
Website: 
GovHome
Email: inforeg@justice.gov.za
We encourage you to contact us first so we may resolve any concerns directly.